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SIMULATORS

Terms and Conditions of Sale and Service

Last updated: 12 June 2026

1. Purpose and scope

These general terms and conditions of sale and service (hereinafter the “Terms”) govern access to the website mycoloc.lu (hereinafter the “Website”) and the relationship between MyColoc SARL (hereinafter “MyColoc”) and any person using the Website or requesting its services (hereinafter the “Customer”).

Any contact made, request for information, use of a simulator or submission of a form via the Website implies full and unconditional acceptance of these Terms and Conditions, in the version in force on the date of use.

MyColoc reserves the right to amend these Terms and Conditions at any time. The applicable version is the one available on the Website at the time of use.

2. Description of services

MyColoc offers two main categories of services.

To property owners and investors:

  • support with the design and implementation of flat-sharing schemes,
  • the optimisation and layout of spaces,
  • ensuring that properties intended for shared tenancy comply with regulations,
  • the letting and management of shared accommodation, with a choice of two business models: a guaranteed rent paid to the landlord, or a commission on the rent collected.

To tenants:

  • the provision of furnished rooms in shared accommodation managed by MyColoc,
  • services related to shared accommodation (furnishing of communal areas, maintenance services, support with settling in and administrative procedures).

The precise description, scope and financial terms of each service are determined on a case-by-case basis, as part of a bespoke proposal followed by a specific contract (see Article 4).

3. No online sales or bookings

The Website is intended for informational and networking purposes. No services are sold, booked or paid for directly online.

The forms, the appointment booking button, the call-back request and the simulators enable the Customer to get in touch with MyColoc and specify their requirements. They do not constitute a binding offer, a contractual commitment, or a booking of a room or service.

4. Contractual process

The contractual relationship is established in several stages:

  1. the Customer expresses their requirement via the Website (form, simulator, request for a callback or appointment) or by any other means of contact;
  2. This exchange enables MyColoc to assess the request;
  3. Where applicable, MyColoc will send a personalised proposal (quote, terms and conditions, business model);
  4. The mutual agreement is set out in a separate contract, signed by the parties, tailored to the nature of the service: a letting agency agreement or property management contract, a service agreement, a tenancy agreement or a flat-sharing agreement, as appropriate.

Only this signed contract shall be binding with regard to the rights and obligations of the parties. In the event of any conflict, the provisions of the specific contract shall take precedence over these Terms and Conditions.

5. Prices and financial terms

Prices, rents, fees and commissions are not published online. They are determined on the basis of a bespoke proposal that takes into account the property, the scope of services and the chosen business model.

Unless otherwise stated, the amounts quoted include all taxes where VAT is applicable. For tenants, unless otherwise specified in the contract, rents are quoted inclusive of service charges.

The terms and conditions relating to invoicing, due dates and payment are set out in the proposal and the applicable contract. Any delay in payment may result in the application of late payment interest and recovery costs in accordance with the provisions of Luxembourg law and the contract.

6. Simulators and estimates

The simulators available on the Website, in particular the market rent calculator and the compliance simulator, provide indicative results based on market data and general assumptions.

These results do not constitute an offer, a guarantee of income, or a certificate of compliance, and have no contractual value. They do not replace the need for a personalised assessment or, where appropriate, the need to seek advice from a qualified professional. MyColoc cannot be held liable for any decisions taken by the Customer based solely on these estimates.

7. The Customer’s obligations

The Customer undertakes to provide accurate, complete and up-to-date information when making enquiries. MyColoc shall not be held liable for any consequences arising from incorrect, incomplete or out-of-date information provided by the Customer.

The Customer undertakes to use the Website fairly and not to disrupt its operation.

8. Right of withdrawal

In accordance with the Luxembourg Consumer Code, consumers who enter into a distance or off-premises contract with MyColoc generally have a period of fourteen (14) days to withdraw from the contract without having to give any reason, subject to the exceptions provided for by law.

The procedures for exercising this right, as well as any applicable exceptions (in particular where the performance of the service has begun with the consumer’s express consent before the end of the withdrawal period), are set out in the contract concluded between the parties.

This right does not apply to business customers.

9. Liability

MyColoc is bound by an obligation of means in the performance of its services. It takes all necessary steps to provide high-quality services in accordance with the contract entered into.

MyColoc shall not be held liable in the event of non-performance or improper performance attributable to the Customer, a third party, or a force majeure event within the meaning of Luxembourg law.

To the extent permitted by law, MyColoc’s liability is limited to direct and foreseeable damages, to the exclusion of any indirect damages.

10. Complaints and mediation

Any complaints may be addressed to MyColoc by email at carole@mycoloc.lu or by post to its registered office.

In accordance with Luxembourg regulations on the out-of-court settlement of consumer disputes, consumers may, in the event of an unresolved dispute, refer the matter to the relevant mediation service. The contact details for the national consumer mediation service are available at mediateurconsommation.lu. Consumers residing in the European Union may also make use of the mechanisms provided for at European level.

11. Personal data

The processing of the Customer’s personal data in the context of the contractual relationship and the use of the Website is set out in the Privacy Policy.

12. Applicable law and competent court

These Terms and Conditions are governed by Luxembourg law.

Any dispute concerning their validity, interpretation or enforcement shall fall within the jurisdiction of the courts of the Grand Duchy of Luxembourg, subject to the mandatory rules on jurisdiction and consumer protection.

13. Contact

MyColoc SARL Email: carole@mycoloc.lu Telephone: +352 691 480990

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